Find a best job in a search
e.g. "Engineer", "Manager, Sarawak", "Selangor, Clerk"

Login | Sign Up for FREE with as a jobseeker.

Click here to login or register.

Advertised: 07 Mar 2018

Sarawak Information Systems Sdn Bhd (SAINS) - Company No. 213181-W
With over 26 years of proven track record and extensive skills in providing digital technology and software solutions, enterprise network infrastructure, security and end-to-end ICT services, SAINS is widely recognized as a leading provider of world-class digital solutions by our customers.

We strive to provide excellence in best business practices and international quality service standards. In fulfilling our commitment to the Sarawak Government, SAINS operates a 24x7 Malaysia-wide Call Center service as well as a pair of Data Centres hosting more than 200 different critical Business Applications, Hardware and Network Support for approximately 20,000 dedicated users.

SAINS SL1M Programme - Contact Centre Executive
( Sarawak, Full-time )

SAINS SL1M is a 12-month training programme introduced by SAINS in collaboration with the Malaysian Government to bridge the gap between education and professional working environment for young graduates and increase their employability as well as to equip them with the necessary capabilities before commencing the on-the-job training across in various divisions in the company.



  • To handle customer ICT problems - enquire, identify, analyse, troubleshoot and provide solutions to the problems.
  • To record incident details and escalate calls when necessary to ensure that all service requests and enquiries are resolved and completed on time.
  • To liaise with other support personnel to ensure the delivery of quality integrated service to customers.
  • To handle customer complaints and feedback (collate and analyse incident details) and report to Supervisor


  • Must be a Malaysian citizen
  • Degree in Computer Secience/IT/Computer Studies or equivalent recognised by Jabatan Perkhidmatan Awam (JPA) / Malaysian Qualifications Agency (MQA)
  • Unemployed for 6-12 months upon graduation
  • Possess basic ICT skills and has strong communication skills
  • Able to work shift duties in accordance with given schedule
  • Able to respond quickly, decisively and accurately to customer enquiries
  • Possess pleasant personality and strong interpersonal skills and is keen to interact and enjoy working with people
  • Able to work independently and in a team
  • Sound knowledge of the structure, policies, statutory functions and responsibilities of the local Government will be an added advantage.
  • Working experience in customer service or call centre will be an added advantage.

Company Contact Information
Corporate Transformation & Talent Development Division
Human Resource Management Section
Sarawak Information Systems Sdn. Bhd. (SAINS)
Lot 9366, Section 64 KTLD, Jalan Uplands
93620 Kuching

Tel. : 60 82 426733
Fax : 60 82 247681